Insurance Web

About the Role

Insurance Web is seeking a detail-oriented Claims Administration Officer to join our Strathpine team on a part-time basis, Monday to Friday from 9am to 2:30pm. This role is perfect for someone who thrives in a structured yet dynamic environment, where no two days are quite the same. You’ll be the vital link between our clients and insurers, managing claims from lodgement through to settlement, ensuring accurate documentation, timely follow-up, and clear communication every step of the way. If you’ve got a knack for organisation, a calm head under pressure, and genuine empathy for clients navigating stressful situations, this could be your next move.

About You

You don’t need to have worked in insurance before, but you do need to be switched on. We’re looking for someone with strong administrative skills, excellent attention to detail, and the ability to juggle competing priorities without dropping the ball. You’ll be comfortable on the phone, confident with technology, and motivated by the satisfaction of helping people through difficult times. Experience in customer service, administration, or a similar support role will set you up well. In return, you’ll join a supportive team that values expertise, backs professional development, and understands that work-life balance isn’t just a buzzword — especially in a role designed around school hours.