Bizmatrix

Bizmatrix is a specialist Registered Training Organisation delivering nationally accredited training in the gas and electrical industry. We offer Type A (Domestic/Commercial) Gasfitting Licence courses, Type B Industrial Gas Authorisation courses, Gas Stationary Engine training, Advanced Type B Gas, Test and Tag, and Restricted Electrical Licensing courses.

We’re seeking a highly organised and customer-focused Sales & Administration Officer to join our growing team. This role combines sales & administration, customer service, and general admin support in a professional, friendly environment.

This position is based at our Head Office in Brendale (QLD), with Bizmatrix also operating training centres in other states.

Key Responsibilities

• Take inbound and outbound phone calls, emails, webchats, and other enquiries (no cold calling).
• Promptly record client details and conversation notes in our CRM system for accurate tracking and follow-up.
• Respond to and qualify sales leads and prepare lead reports for targeted marketing.
• Deliver a solutions-based sales approach by listening to and answering client questions.
• Proactively source and develop client referrals to support business growth.
• Support student enrolment and registration processes, ensuring a seamless onboarding experience.
• Assist the sales team with strong administration skills, including document preparation and data entry.
• Perform other general administrative duties as required.

Qualifications & Experience

• Proficient in MS Teams, MS Word, Excel, and Adobe, with strong document preparation and formatting skills.
• Comfortable speaking with customers over the phone and via email.
• Experience with CRM/CMS systems (e.g. aXcelerate, Moodle) is desirable but not essential – full training will be provided.
• Familiarity with sales management or CRM software to track and manage your sales leads.
• Exceptional customer service and communication skills, both written and verbal.
• Professional and friendly telephone manner.
• Strong time management and organisational skills with excellent attention to detail.
• Highly self-motivated, with the ability to work independently and collaboratively in a team environment.